Complaints

This module provides a complete system for civilian incident reporting and rank-restricted officer internal misconduct investigations.

1. Overview

Civilian Incident Reporting (Standalone Document Overlay & Front Desk):
- Civilians/citizens can file formal complaints against officers or department incidents via /filecomplaint or by interacting with the Police Station Reception Desk.
- Opens a standalone NUI paper document overlay styled like an official incident sheet.
- No Police MDT Tablet frame or internal officer tools are exposed to civilians.
Internal Misconduct Reporting (Internal Affairs):
- Active officers can log internal reports against other officers for policy violations or misconduct via /iareport or the MDT Tablet Complaints & IA module.
Rank & Permission Restricted Access:
- complaints_view: Supervisory ranks can view and manage civilian complaints inside the MDT Tablet.
- complaints_ia: Internal Affairs / High Command ranks (e.g. Captain, Chief) can view and manage both civilian and confidential internal officer-on-officer misconduct reports.
Status Tracking:
- Complaints transition through statuses: Pending ➔ Investigating ➔ Resolved / Dismissed, recording the assigned supervisor/IA officer.

Stored in table police_complaints:

Column	Type	Description
`id`	INT (AI PK)	Unique complaint reference ID
`job`	VARCHAR(50)	Target department job (e.g. `police`)
`type`	VARCHAR(20)	`civilian` or `officer` (IA internal report)
`complainant_name`	VARCHAR(128)	Name of person filing report
`complainant_id`	VARCHAR(64)	Citizen ID of complainant
`target_officer`	VARCHAR(128)	Accused officer name / callsign
`subject`	VARCHAR(128)	Title/subject of violation
`details`	TEXT	Detailed incident description / evidence
`status`	VARCHAR(32)	`pending`, `investigating`, `resolved`, `dismissed`
`assigned_ia`	VARCHAR(128)	Supervisor / IA officer handling case
`created_at`	TIMESTAMP	Submission timestamp

Run /filecomplaint in chat or interact with the Police Station Reception Desk.
Fill out the standalone NUI Citizen Incident Report document:
- Target Officer Name / Badge (Optional)
- Incident Subject / Title (Required)
- Detailed Incident Description & Statement (Required)
Click Submit Report. An animated FILED stamp seals the document and notifies online supervisors.

Run /iareport or open the MDT Police Tablet ➔ Complaints & IA app.
Fill out the internal report form:
- Accused Officer Name / Callsign
- Allegation Subject / Violation Type
- Detailed Allegation & Evidence Notes

Open the MDT Police Tablet and select Complaints & IA (or run /viewcomplaints).
View active complaint cards filtered strictly by permission:
- Supervisory officers (complaints_view) see civilian reports.
- Internal Affairs / High Command ranks (complaints_ia) see all civilian & internal officer reports.
Search and filter by status (Pending, Investigating, Resolved, Dismissed).
Click any report to view full details, assign an IA investigator, or update investigation status.