Callouts
There are 42 callouts across the four services. Each one is a scenario with tasks on the HUD, NPCs with their own records, and more than one way to end. Joint callouts (marked 🤝) bring in another service, see Joint Callouts.
How a callout runs
- Offer: the callout's label, code, address and distance. Accept with Y.
- Respond: a route is set and the dispatch call is created in the MDT, with you attached. The callout is placed 350 to 1100 m away.
- Scene: it spawns when you are 160 m away. You are on scene at 45 m.
- Tasks: the HUD checklist ticks as you go. Optional tasks are greyed out. The callout completes when every required task is done.
- End: completed, failed (for example the suspect got away or the patient died) or abandoned (you cleared it from the tablet). The dispatch call is cleared.
Press Clear callout on the tablet to drop a callout you can't finish.
🚓 Police
| Callout | Code | What happens |
|---|---|---|
| Suspicious Person | 10-37 | Someone looking into parked cars. Check their ID, question them, search them if you have a reason. |
| Armed Suspect | 10-32 | A person brandishing a firearm. They may comply, run or open fire. |
| Stolen Vehicle | 10-851 | An LPR hit on a moving stolen car. Catch it, stop it and detain the driver. Often turns into a pursuit. |
| Possible DUI | 10-55 | A swerving vehicle. Pull it over and run a breathalyzer. |
| Domestic Disturbance | 10-16 | Two people arguing. Separate them, find out who did what. |
| Assault in Progress | 10-31 | One person attacking another. Stop it, care for the victim, deal with the attacker. |
| Street Robbery | 10-65 | The robber hides among bystanders. The victim's statement gives a description and a search area. The robber only gets a blip once you spot them. |
| Public Intoxication | 10-56 | A heavily drunk person bothering people. |
| Shots Fired 🤝 | 10-71 | Gunshots and one person down. The shooter may still be there. +EMS |
| Suspect at Large | 10-65 | A thief blended into a crowd. Question the victim and witnesses for leads: their look, a visible detail (backpack, limp) and where they went. The crowd holds a lookalike without the detail. Wait too long and they slip away. |
| Hit and Run | 10-57 | A pedestrian struck. Examine the debris for a partial plate, then inspect lookalike parked cars for fresh front damage. |
| Stolen Vehicle (GPS) | 10-851 | Follow the tracker pings. The search circle shrinks as you close in. |
| Bar Brawl | 10-10 | Several people fighting. Statements and phone footage point at the instigator. |
| Barricaded Suspect | 10-32 | An armed person refusing to come out, possibly with a hostage. Negotiate from a distance with a trust meter. |
| Drug Deal in Progress | 10-66 | The dealer and buyer split up, and the buyer ditches the package. Search the bushes. |
| Missing Person | 10-61 | An elderly person with dementia. Follow their phone pings or a neighbour's lead, then bring them home. |
| Road Rage | 10-16 | Two drivers shouting in the road. Check the dashcam to see who started it. |
| Noise Complaint | 10-90 | A loud party. The longer you take, the worse it gets: an argument, then a fight, then a stabbing. |
🚑 EMS
| Callout | Code | What happens |
|---|---|---|
| Injured Person | 10-52 | A person on the ground with an injury. Assess, treat, transport. |
| Possible Overdose | 10-47 | An unresponsive person. Naloxone and oxygen. |
| Cardiac Arrest | 10-47 | An elderly person collapsed, a bystander doing CPR. Take over CPR until a pulse returns. |
| Traffic Collision | 10-50 | Two cars, injured drivers. |
| Stabbing 🤝 | 10-52 | A stab wound, and the attacker is still around. +Police |
| Intoxicated Person 🤝 | 10-56 | Looks drunk, but it is really low blood sugar. Run a glucose test. If the police unit arrests them, the police side fails. +Police |
| Bus Crash (MCI) 🤝 | 10-50 | 5 to 7 patients. Triage each one with a tag. Untreated critical patients go into arrest after 4 minutes. +Fire |
| Overdose | 10-47 | A patient whose friend won't let you near. Talk the friend down, or let police deal with them. |
| Fall From Height | 10-52 | A worker who fell from scaffolding. Spinal care. |
🔥 Fire
| Callout | Code | What happens |
|---|---|---|
| Vehicle Fire | 10-70 | A burning car. Put it out before it explodes (4 minutes). |
| Trash Fire | 10-70 | A dumpster fire near the road. |
| Brush Fire | 10-70 | Grass fire that spreads fast and wide. |
| Gas Leak | 10-72 | Hissing cylinders and people nearby. Shut off the valve before it ignites. A smoker nearby makes it ignite sooner. |
| Structure Fire 🤝 | 10-70 | A building on fire, possibly with someone trapped. Pull them out, then put it out. +EMS |
| Major Collision 🤝 | 10-50 | One car on fire, a driver pinned. Cut them free with hydraulic tools. +EMS, Tow |
| Hazmat Spill 🤝 | 10-72 | A leaking tanker. Read the placard, then pick water, foam or containment. The wrong choice ignites it or releases a toxic cloud. +Police |
| Gas Station Fire | 10-70 | A car burning at the pumps. Hit the emergency fuel cut-off within 75 seconds. |
| Person Pinned 🤝 | 10-52 | A mechanic under a car. Crib it before lifting, or it may shift onto them. +EMS |
Fires spread while they burn, may flare up once after being knocked down, and must stay out for 8 seconds before the call clears.
🚛 Tow
| Callout | Code | What happens |
|---|---|---|
| Abandoned Vehicle | 10-50 | Tow it to the impound. |
| Disabled Vehicle | 10-50 | A broken-down motorist. |
| Illegally Parked | 10-50 | A car blocking a live lane. |
| Wrecked Vehicle | 10-50 | A wreck and debris left after a crash. Clear the debris and tow it. |
| Repossession | 10-50 | A repo order. Serve the notice first, or the owner may try to drive off. |
| Overturned Truck 🤝 | 10-50 | A box truck on its side. Place cones, clear the cargo, winch it upright. +Police |
Once a vehicle is hooked up, the closest impound is marked with a route. Drop it within 12 m to finish.
Scene actions
Many scenes have a press E here step with a progress bar, or a choice menu:
- Shut off a gas valve, cut a door with hydraulic tools, pull someone to safety, clear debris.
- Inspect a car for damage, examine debris, review phone footage, check a dashcam.
- Triage a patient, read a placard and deal with a leak, hit the fuel cut-off, crib and lift a vehicle.
- Negotiate, talk someone down, calm a person, turn the music off.
- Place cones, clear cargo, winch a vehicle upright.
Adding your own
See Custom Callouts.
Shifts
Every unit works one of four services: Police, EMS, Fire or Tow. Each service is linked to framework jobs in Config.Services, so a police officer can only start a Police shift.
Joint Callouts
Big scenes need more than one service. A joint callout starts with one unit, and when that unit arrives on scene, ERS calls in real player units from the other services.